Reference

Privacy Policy for xnss Accounts

We collect what we need to verify your account, process bKash and Nagad deposits, and keep withdrawal requests secure. You control your data—request access, updates or deletion through the support channels below.

Account verification onlySecure payment processingData deletion on requestBangladesh privacy standards
xnss Privacy Policy for xnss Accounts
DATA PROTECTION

How We Safeguard Your Information

Every bKash deposit, Nagad withdrawal and account login flows through encrypted channels. We limit access to payment and personal data to the operations staff who need it, and we log every internal view for audit. Below are the four pillars of our data-security approach.

Encryption in Transit and at Rest

SSL secures every page you load. Payment credentials and verification documents sit in encrypted storage, readable only by authorized systems during deposit processing or withdrawal review. Session tokens expire after logout or timeout.

Cookie and Tracking Policy

We use session cookies to keep you logged in and a device-fingerprint cookie to flag suspicious login patterns. No third-party ad trackers run on xnss pages. You can clear cookies from your browser; you'll need to sign in again.

Withdrawal Verification

Before approving a Nagad or Rocket payout we check the wallet name against your registered account details. If they don't match you'll be asked to upload a document proving ownership. This step prevents fraud and protects your balance.

Data Retention and Deletion

Active accounts keep full transaction history so you can review past deposits. Close your account and we archive the data for the period local audit rules require, then purge it. Request early deletion and we honour it where regulation allows.

PRIVACY QUESTIONS

How to Reach Our Data Team

Need to check what data we hold, update a wallet number, or request account deletion? Three direct paths get you to the team that handles privacy requests. Response times depend on request complexity—simple updates clear faster than full data exports.

Live Chat Open the chat bubble in the bottom corner of any xnss page and tell the agent you have a privacy or data question. They'll route you to the compliance desk or answer straightforward requests on the spot.
Email Support Send your request to the support email listed in account settings. Include your registered mobile number and describe what you need—access, correction, deletion. Expect a reply within two business days for most requests.
Account Settings Log in and navigate to account settings, then privacy controls. Toggle marketing consent, download your transaction history, or submit a deletion request directly from that panel without leaving the site.

Privacy Policy FAQ

We collect your mobile number, bKash or Nagad wallet details, and a government-issued ID or utility bill to verify your identity. This meets anti-fraud requirements and lets us process deposits and withdrawals securely.

Yes. Log into account settings and request a data export, or email support with your registered mobile number. We'll send a file listing your deposits, withdrawals, login history and any verification documents within a few business days.

Closed accounts are archived for the minimum period local regulation requires—typically enough time to handle disputes or audits. After that window the data is purged. Request early deletion and we process it where local law permits.

No. Payment credentials stay internal, visible only to our operations team during deposit or withdrawal review. We do not sell or rent your wallet information. Third-party payment gateways see only tokenized transaction IDs, not your full account details.

Open account settings, find the notifications panel, and toggle marketing messages off. Changes take effect immediately. You'll still receive transactional messages—deposit confirmations, withdrawal approvals—since those are tied to account activity, not marketing consent.

We mark your account for deletion and purge personal details—mobile number, wallet info, verification documents—within the timeframe Bangladesh data-protection practice expects. Financial records tied to completed transactions may be kept longer to satisfy audit rules, then deleted.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.